Privacy Policy

Vicki’s Floral Designs (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect personal information when you visit our website https://vickisfloraldesigns.co.uk, make an enquiry, or otherwise interact with us.


1. Who We Are

Vicki’s Floral Designs
Old Park Farm
Perry Green
Much Hadham
Hertfordshire
SG10 6EQ
Email: info@vickisfloraldesigns.co.uk

We are the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. Information We Collect

We may collect and process the following personal data when you use our website or contact us:

  • Contact details such as your name, email address, and telephone number.

  • Message details you submit via our website contact form.

  • Technical information such as your IP address, browser type, and pages visited, collected through Google Analytics (see Section 6 below).

We do not collect or process any payment information through this website.


3. How We Use Your Information

We use your information to:

  • Respond to your enquiries or requests for information.

  • Manage and maintain client relationships.

  • Improve our website and user experience through analytics.

  • Comply with our legal obligations.

We will only use your data where there is a lawful basis to do so, such as your consent, to perform a contract, or to comply with a legal obligation.


4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Information submitted through our contact form is stored securely and managed using 17hats CRM, which complies with UK data protection laws and uses secure cloud-based servers.

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law.


5. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share your data with trusted service providers who assist us in operating our website or managing enquiries (such as 17hats or our website hosting provider). These providers are bound by confidentiality and data protection obligations.

We may also disclose personal data if required to do so by law.


6. Cookies and Analytics

Our website uses cookies to improve your browsing experience and collect anonymous statistical data via Google Analytics.

Cookies help us understand how visitors interact with our website so we can improve its performance. You can manage your cookie preferences via the cookie banner or your browser settings.


7. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request deletion of your data (“the right to be forgotten”).

  • The right to restrict or object to certain types of processing.

  • The right to data portability.

If you wish to exercise any of these rights, please contact us at info@vickisfloraldesigns.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.


8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.


9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The latest version will always be available on our website with the updated “Last Updated” date at the top.


10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Vicki’s Floral Designs
Email: info@vickisfloraldesigns.co.uk
Website: https://vickisfloraldesigns.co.uk

menu